Terms of Service

These terms govern use of AssuredHold™, operated by Tibidoe Industries ("we"). By creating an account or using the service, you agree to them.

What the service does

AssuredHold lets rental businesses ("merchants") place temporary authorization holds on a renter's card for a security deposit, and then release the hold, capture part of it, or capture all of it. Payments are processed by Stripe. We provide software only — we are not a bank, lender, or party to any rental.

Rental agreements are between merchant and renter

The rental agreement, the deposit, and any decision to capture funds are solely between the merchant and the renter. AssuredHold is not a party to that agreement and is not responsible for its terms, for disputes about damage or loss, or for a merchant's decision to release or capture a hold.

Payments and your Stripe account

Payments are processed by Stripe. To create holds, a merchant connects their own Stripe account and agrees to Stripe's terms for connected accounts; Stripe, not AssuredHold, verifies identity and pays funds out to the merchant's bank account. Deposits are held and captured on the merchant's Stripe account, so AssuredHold does not hold or pay out merchants' deposit funds. Stripe's processing fees and any dispute losses on a merchant's holds are charged to the merchant's Stripe account.

Merchant responsibilities

• Provide accurate information and keep your account secure.
• Have a clear agreement with each renter covering the deposit and when it may be captured, and only capture amounts that agreement supports.
• Comply with applicable law and card network and Stripe rules, including when responding to disputes or chargebacks.
• Resolve holds in a timely way. Card networks may automatically expire an uncaptured authorization after about seven days, after which it can no longer be captured.

You are responsible for any chargebacks, dispute fees, or losses that result from your captures, as determined by Stripe and the card networks.

Plans, billing, and cancellation

New merchants may use a limited free trial. Paid plans are billed through Stripe on a recurring basis at the price shown when you subscribe. You can cancel from the billing page; cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Fees already paid are not refunded except where required by law. A completed trial is not restored by cancelling and resubscribing.

Acceptable use

Do not use the service for unlawful purposes, to misrepresent charges to renters, or to interfere with the service or other users' data.

Availability and changes

We work to keep the service available but do not guarantee uninterrupted operation. We may change the service or these terms, and will update the "Last updated" date when we do.

Disclaimers and limits on liability

The service is provided "as is" without warranties of any kind. To the extent permitted by law, we are not liable for indirect or consequential damages, or for losses arising from a merchant's or renter's actions, third-party services such as Stripe, or card network decisions. Our total liability for any claim is limited to the amount you paid us in the three months before the claim. [Final wording to be confirmed with legal counsel.]

Termination

You may stop using the service at any time. We may suspend or end accounts that violate these terms or put others at risk.

Governing law

[Governing law and venue — to be completed.]

Contact

Tibidoe Industries — support@assuredhold.com