Privacy Policy

AssuredHold™ is operated by Tibidoe Industries ("we"). This policy explains what information we handle when merchants use AssuredHold to place security-deposit holds, and when renters authorize them.

Card information

Card details are entered into secure fields provided by Stripe, our payment processor, and go directly to Stripe. Card numbers never pass through or are stored on our servers. Stripe's handling of payment information is governed by Stripe's own privacy policy.

Information we collect

From merchants:

• Account details: email address, business name, and sign-in credentials (managed by our authentication provider; if you sign in with Google, we receive your Google account email).
• Subscription and billing status, and identifiers linking your account to Stripe, including the ID of the Stripe account you connect to receive deposits. The identity and bank details you give to Stripe when connecting are collected by Stripe and are subject to Stripe's privacy policy — we do not receive or store them.
• The holds you create: renter name, phone number, item rented, deposit amount, optional contract number and rental dates.

From renters:

• Email address entered at checkout (used for Stripe's authorization receipt).
• A record that you acknowledged the deposit terms, with a timestamp.
• Payment status and Stripe reference identifiers for the hold (not card numbers).

We also keep a history of actions taken on each hold (for example created, authorized, captured, released, or disputed) so merchants and we can understand what happened and when.

How we use it

• To place, release, and capture deposit holds on behalf of the merchant.
• To show merchants the status and history of their holds and to track disputes.
• To operate, secure, and troubleshoot the service, and to bill merchants.

We do not sell personal information.

Who we share it with

We use service providers to run AssuredHold, and they process information on our behalf:

• Stripe — payment processing, subscription billing, and dispute handling.
• Supabase — database and authentication.
• Vercel — application hosting.
• Google — only if you choose to sign in with Google.

Renter information entered for a hold is made available to the merchant who created it, since the hold is part of the merchant's rental relationship with the renter.

Your choices

To ask what information we hold about you, or to request correction or deletion, contact us at support@assuredhold.com. Renters can also contact the merchant they rented from. We may need to retain some records where required for payments, disputes, or legal reasons.

Security

We use access controls so merchants can only see their own data, and we rely on Stripe for card security. No system is perfectly secure, and we cannot guarantee absolute security.

Changes

We may update this policy and will change the "Last updated" date above when we do.

Contact

Tibidoe Industries — support@assuredhold.com